DripSneakers accepts the payment methods displayed on the checkout page when you place your order.
What Payment Methods Can I Use?
Available payment methods are shown during checkout and may vary according to your country, order value, currency and payment provider.
Select an available payment method and follow the instructions shown on the payment page. A payment method that does not appear at checkout is not currently available for that order.
What Currency Will I Be Charged In?
Product prices may be displayed in different currencies for convenience. The final currency and amount charged will be shown before you confirm payment.
If your card or account uses a different currency, your bank or payment provider may apply its own exchange rate or foreign-transaction fee. These charges are determined by the provider and are not controlled by DripSneakers.
Is My Payment Information Secure?
Payments are processed through the payment provider available at checkout. DripSneakers does not ask customers to send complete card numbers, card security codes or online-banking passwords through email or customer-service messages.
Always complete payment through the official DripSneakers checkout page or through payment instructions confirmed by customer service.
Why Was My Payment Declined?
A payment may be declined for reasons including:
- Incorrect card or billing information.
- Insufficient funds or an exceeded transaction limit.
- A restriction on international or online purchases.
- A failed security or identity-verification check.
- A temporary bank, card-network or payment-provider interruption.
- A mismatch between the billing information and the information held by the payment provider.
Check the information entered and contact your bank or payment provider if the problem continues. You may also return to checkout and use another payment method if one is available.
Why Is My Payment Still Pending?
A pending payment means the bank or payment provider has not completed the transaction. DripSneakers will begin processing the order only after payment has been successfully confirmed.
Do not submit the same payment repeatedly while the first transaction remains pending. Check your account and order confirmation before trying again.
I Was Charged but Did Not Receive an Order Confirmation
First, check your email inbox and spam or junk folder. Confirm that the email address entered at checkout is correct.
Some banks display a temporary authorization even when an order has not been completed. This is not always a completed charge and may be released automatically by the bank.
If the transaction is completed but no order confirmation is received, contact DripSneakers customer service and provide:
- The name and email address used during checkout.
- The approximate payment date and order amount.
- The payment method used.
- A screenshot or transaction reference with sensitive payment details hidden.
Never send a complete card number, security code, password or verification code.
Why Do I See More Than One Charge?
Multiple pending entries may result from repeated payment attempts or temporary authorizations created by the bank. Pending authorizations are not necessarily completed charges and may disappear according to the bank’s processing schedule.
If more than one transaction has been fully completed for the same order, contact DripSneakers customer service with the relevant transaction references. The payment records will be reviewed before any correction is issued.
Can I Change the Payment Method After Placing an Order?
A completed payment cannot normally be transferred to another payment method.
If payment has not been completed, return to checkout and select another available method. If the payment has already been confirmed, contact customer service before attempting another transaction.
Can My Order Require Payment Verification?
DripSneakers or its payment provider may request additional information to verify a transaction, prevent unauthorized use or protect the customer and the store from fraud.
An order may be delayed or cancelled if the payment cannot be verified. Any requested information should be limited to what is reasonably necessary for verification.
When Will My Order Be Processed?
Order processing begins after payment has been successfully confirmed. A pending, declined, cancelled or incomplete payment does not confirm an order.
Preparation, quality-control and delivery times are separate from payment-confirmation time. Review the DripSneakers Shipping Info page for delivery details.
How Are Refunds Issued?
Approved refunds are issued to the original payment method whenever possible. DripSneakers processes approved refunds within five business days.
Your bank, card issuer or payment provider may require additional time to display the refund in your account.
Refund eligibility, original shipping costs and return requirements are governed by the DripSneakers Return & Exchange Policy.
Can I Pay Outside the Website?
Do not send payment to an unverified account, wallet, email address or payment link received from an unknown person.
If customer service provides alternative payment instructions, verify that the instructions came through an official DripSneakers support channel before sending payment.
What Should I Do If I Need Payment Help?
Contact DripSneakers customer service and provide your order number, the payment method used and a brief description of the issue.
To protect your account, hide complete card numbers, security codes, passwords, account balances and verification codes from all screenshots.